Suzhou Boomways Toy & Gift Co., Ltd

F.A.Q

 

Q1: Why choose you?

A1: Our company are major in producing custom plush toys for many years.

Our Sale department is good communication and paitient

Our Designers have more then 10 years experience in creating samples from designs/PSD file,AI file and so on.

Our production department is highly take care about bulk quality to support your business

Q2: What about the shipping methods?
A2: For urgent order and light weight, we Shipping by express:UPS, FedEx, TNT, DHL,EMS(USPS). For heavy weight, we can choose to deliver the goods by air or by sea to save cost.

Q3: What about the payment methods?
A3: We accept T/T for big amount, and for small amount, you can pay us by Trade Assurance Order,Paypal,Western Union,Money Gram,Escrow and etc.

Q4: How much does it cost to ship to my country?
A4: It depends on seasons. Fee is different in different address. You can consult us at all times.

Q5: What's your delivery time?
A5: It is depends on quantities and designs.

Normally,it will cost about 5-7days to produce the sample

While 30-40 days after sample and payment confirmed for mass production

Q6: Can I print our logo/barcode/unique QR code/series number on your products?
A6: Yes, of course. We can make a sample for your confirmation, and we will sign confidential agreement for custom design.

Q7.Can you modify sample if I find sample is not satisfactory?
A7: Yes, sample can be revised according to your comments, and usually before making final sample, we would make a rough sample for clients to check the looking and outlines first.

Q8.Are your products safe ? Will it meet with European and American toys standards?
A8: Sure, our materials are eco-friendly, baby safe and non allergic, can pass all standards as CE/ EN71/ ASTM/ REA CH etc, to meet different demands from different market.


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